This Privacy Policy explains how AviaProtect, a service operated by Expat Venture Holdings LLC, collects, uses, shares, and protects personal information when you use our website, forms, quote tools, chat features, and related services.
It also describes rights that may apply under privacy laws such as the EU and UK General Data Protection Regulation, the California Consumer Privacy Act as amended by the CPRA, and other applicable privacy laws.
1. Who We Are
AviaProtect is a service operated by Expat Venture Holdings LLC, a Wyoming limited liability company, located at:
75 E 3rd St
Sheridan, WY 82801
United States
For purposes of GDPR and similar privacy laws, Expat Venture Holdings LLC is the data controller for personal information collected directly through aviaprotect.com, unless otherwise stated.
AviaProtect helps medical travelers review the AviaProtect by GPS℠ program for eligible medical travel situations.
AviaProtect is not an insurance company. We do not underwrite insurance, issue policies, process claims, administer claims, or make eligibility, benefit, or claims decisions.
Coverage terms, conditions, exclusions, limitations, eligibility, pricing, availability, underwriting, policy issuance, assistance services, and claims decisions are determined by Global Protective Solutions℠, Custom Assurance Placements, Ltd., the applicable issuing provider, related program parties, and the official policy documents.
Privacy and general contact: [email protected]
2. EU & UK Representative
AviaProtect is operated from the United States.
If we are required to appoint an EU or UK representative under applicable data protection law, the representative's contact details will be published here.
In the meantime, EEA and UK residents may contact us directly at: [email protected]
3. Information We Collect
3.1 Information You Provide Directly
We may collect information you choose to provide, including:
Identity and contact information
Name, email address, phone number, WhatsApp number, date of birth, country of residence, citizenship, and similar contact details.
Travel and procedure information
Destination country, procedure type, estimated procedure cost, travel dates, procedure dates, clinic or facility information, and companion details.
Health-related and procedure-related information
Limited health-related or procedure-related information that you choose to provide for purposes of reviewing eligibility, requesting an estimate, or requesting a quote.
This may include procedure category, planned treatment, relevant medical history, procedure details, or other information needed by Global Protective Solutions℠, Custom Assurance Placements, Ltd., and related program parties to review your request.
Health-related and procedure-related information may be considered sensitive personal information or special category data under certain privacy laws.
By submitting health-related or procedure-related information, you consent to our processing and sharing of that information with Global Protective Solutions℠, Custom Assurance Placements, Ltd., and related program parties as needed to review your quote, eligibility, application, coverage servicing, assistance services, claims administration, and related program communications.
Communications
Messages you send through forms, email, WhatsApp, chat, or other communication channels.
3.2 Information Collected Automatically
We may collect certain information automatically when you visit the website, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring pages
- Pages viewed
- Timestamps
- Approximate location based on IP address
- Cookie and tracking preferences
3.3 Information from GPS or Other Third Parties
Global Protective Solutions℠, Custom Assurance Placements, Ltd., and related program parties may provide information related to your inquiry, quote, application status, eligibility response, policy issuance, coverage servicing, claims administration, assistance services, or related program communications.
Advertising, analytics, and technology providers may provide campaign attribution, usage, or performance data.
4. Lawful Bases for Processing
Where GDPR or similar laws apply, we may rely on the following lawful bases:
Consent
For non-essential cookies, marketing communications, and sensitive health-related or procedure-related information where consent is required.
Performance of a contract or steps before a contract
To respond to quote requests, help you review the AviaProtect by GPS℠ program, and facilitate services you request.
Legitimate interests
To operate, secure, improve, and measure our website and services, prevent fraud, and manage business communications.
Legal obligation
To comply with applicable legal, tax, regulatory, accounting, and recordkeeping obligations.
5. How We Use Your Information
We may use personal information to:
- Respond to your inquiry
- Provide estimates or quote-related information
- Help you review the AviaProtect by GPS℠ program
- Share necessary information with Global Protective Solutions℠, Custom Assurance Placements, Ltd., and related program parties for quote review, eligibility review, application processing, underwriting, policy issuance, coverage servicing, claims administration, assistance services, compliance, or program-related purposes
- Communicate with you about your inquiry, quote, application, or service request
- Send marketing communications only where permitted or with your consent
- Improve, secure, and monitor our website and services
- Measure advertising and website performance
- Comply with legal obligations
- Enforce our terms and protect against misuse or fraud
We do not sell your personal information for monetary consideration.
6. Who We Share Information With
We may share personal information with the following categories of recipients, only as needed:
GPS and Related Program Parties
We may share personal information, including health-related or procedure-related information you choose to provide, with Global Protective Solutions℠, Custom Assurance Placements, Ltd., and related program parties.
These may include affiliates, insurers, underwriters, administrators, claims handlers, assistance providers, service providers, and other parties involved in the AviaProtect by GPS℠ program.
This information may be used for quote review, eligibility review, application processing, underwriting, policy issuance, coverage servicing, claims administration, assistance services, compliance, and program-related communications.
Final eligibility, pricing, benefits, exclusions, limitations, availability, underwriting, policy issuance, assistance services, and claims decisions are determined by Global Protective Solutions℠, Custom Assurance Placements, Ltd., the applicable issuing provider, related program parties, and the official policy documents.
Technology and Service Providers
We may use service providers for website hosting, analytics, advertising measurement, CRM, email, messaging, cookie consent, security, forms, and chat assistance.
These providers may include tools used for website hosting and security, analytics and performance measurement, advertising attribution, customer relationship management, email and messaging, WhatsApp communication, cookie consent management, forms, and chat and AI-assisted support.
These providers may include companies such as Zoho, WhatsApp/Meta, Google, Meta/Facebook, Google Ads, Google Analytics, Meta Pixel, email/SMS/messaging tools, CRM platforms, marketing automation tools, cookie consent tools, form providers, chat tools, Ava, and similar software providers.
Professional Advisors and Legal Requirements
We may share information with legal counsel, accountants, auditors, regulators, courts, authorities, or successors if required by law, valid legal process, or a business transaction such as a merger, acquisition, financing, or sale of assets.
We require service providers to handle personal information under appropriate confidentiality and security obligations.
7. International Data Transfers
AviaProtect is operated from the United States.
Global Protective Solutions℠, Custom Assurance Placements, Ltd., related program parties, technology providers, and other service providers may process information in the United States or other countries.
Where personal information is transferred from the EEA, UK, Switzerland, or other regions with transfer restrictions, we use appropriate safeguards where required, such as:
- Standard Contractual Clauses
- UK International Data Transfer Addendum or IDTA, where applicable
- Adequacy decisions, where applicable
- Appropriate technical and organizational safeguards
You may request more information by contacting: [email protected]
8. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, regulatory, tax, accounting, reporting, and business requirements.
Typical retention periods may include:
- Inquiries and unconverted leads: up to 24 months from last contact
- Client records and communications: for the duration of the relationship plus up to 7 years where needed for legal, tax, or business records
- Marketing preferences: until you unsubscribe or withdraw consent
- Cookie and analytics data: according to the applicable cookie settings and provider retention periods
When information is no longer needed, we delete, anonymize, or securely retain it where legally required.
9. Your Privacy Rights
Depending on where you live, you may have rights to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request data portability
- Opt out of certain marketing or advertising uses
- Lodge a complaint with a privacy regulator
To exercise your rights, contact: [email protected]
We may need to verify your identity before fulfilling a request. We will respond within the time required by applicable law.
10. California Privacy Rights
If you are a California resident, you may have rights under the CCPA/CPRA, including the right to:
- Know what personal information we collect, use, disclose, sell, or share
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of sale or sharing for cross-context behavioral advertising
- Limit certain uses of sensitive personal information
- Not be discriminated against for exercising privacy rights
We do not sell personal information for monetary consideration.
We may share certain online identifiers or usage data with advertising or analytics partners in a way that may be considered "sharing" under California law.
You may opt out of this type of sharing by using the Cookie Preferences link or the Do Not Sell or Share My Personal Information link in the website footer, or by contacting: [email protected]
We also honor Global Privacy Control signals where technically feasible.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, measure performance, and, where permitted, support advertising and remarketing.
Cookie categories may include:
Strictly necessary cookies
Required for the website to function.
Analytics cookies
Help us understand how visitors use the website.
Marketing and advertising cookies
Help measure campaigns and deliver relevant advertising, where permitted.
You may review or change your cookie choices at any time by clicking Cookie Preferences in the website footer.
Non-essential cookies are used only where permitted by law and your consent settings.
12. Children's Privacy
Our website and services are not directed to children under 16.
We do not knowingly collect personal information from children under 16.
If you believe a child has provided personal information to us, please contact: [email protected]
13. Security
We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, transmission, or storage system is completely secure. We cannot guarantee absolute security.
14. Important Medical and Insurance Disclaimer
AviaProtect does not provide medical advice, legal advice, tax advice, or a guarantee of insurance coverage. Any quote, estimate, article, checklist, chat response, or coverage description is for informational purposes only unless and until coverage is formally issued by Global Protective Solutions℠, Custom Assurance Placements, Ltd., the applicable insurer, underwriter, provider, or program administrator.
AviaProtect is not an insurance company. We do not underwrite coverage, issue policies, process claims, administer claims, or make eligibility, benefit, or claims decisions. Final eligibility, pricing, benefits, exclusions, limitations, availability, underwriting, policy issuance, assistance services, and claims decisions are determined by Global Protective Solutions℠, Custom Assurance Placements, Ltd., the applicable issuing provider, related program parties, and the official policy documents.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we will update the Effective Date at the top of this page and, where required by law, provide additional notice.
16. Contact Us
AviaProtect
c/o Expat Venture Holdings LLC
75 E 3rd St
Sheridan, WY 82801
United States
Email: [email protected]